Talk to a real person at WhizInvoice
Every message is read and answered by a person, never only a bot. A real person replies, usually within one business day.
The quickest ways to reach us
From inside the app
Signed in? Message us from any screen in WhizInvoice. Your account is attached automatically, so we can help without asking who you are.
The help form
Use the help form at app.whizinvoice.com/help. It works even when you cannot sign in, which makes it the right place if you are locked out.
Email
Prefer your own inbox? Choose the address below that matches your question and we will route it to the right person.
Help form
Open the WhizInvoice help form, tell us your name, the email address we should reply to and what you need. We reply by email.
Which email address to use
Each address reaches a real person. Picking the right one simply gets your message to the person who handles that topic first.
- General questions and sales: hello@whizinvoice.com. Ask which plan suits you, how WhizInvoice fits your business, or anything else before you sign up.
- Help with your account: support@whizinvoice.com. Sign in trouble, connecting a website, invoices, billing, cancelling or a refund. Write from the email address on your account if you can.
- Privacy: privacy@whizinvoice.com. Questions about your personal data, or a request to access, correct or delete it.
- Security: security@whizinvoice.com. Report a suspected security problem, or tell us if you think someone has used your account without permission.
- Legal: legal@whizinvoice.com. Legal notices, questions about our terms, or a report of misuse of WhizInvoice.
Help us help you faster
Say which account
Write from the email address on your WhizInvoice account, or tell us what it is, so we can find you straight away.
Describe what happened
Tell us what you were trying to do, what you expected and what you saw instead.
Add the reference
Include the invoice or quote number, the website name or the date of a payment, whichever applies.
Leave out passwords
Never send your password or card details by email or the help form. We do not need them to help you.
What to expect after you write
We aim to reply within one business day, and Multi brand customers have priority support. Questions about a charge may need a check with Freemius, our payment partner, which can take a little longer.
Before you write, you may find your answer in our promise, our refund policy or our security page.
Good to know
Is there a phone number?
No, we answer in writing through the app, the help form and email, so every detail stays in one thread.
I am locked out of my account. How do I get help?
Use the help form at app.whizinvoice.com/help. It works without signing in.
How long will I wait for a reply?
Usually no longer than one business day. Every reply comes from a real person.
Where do I report a security problem?
Email security, using the address on this page. Please include enough detail for us to reproduce the problem.
Rather try it for yourself?
The Free plan has unlimited invoices and needs no card, and a real person is here when you have a question.
Free plan forever. No card needed to start.