Four promises, and a guarantee behind them

The price you pay for your plan and billing period stays the same for as long as your subscription continues without a break. Changes we make to WhizInvoice never raise your locked price, and neither do changes to these promises or our terms.

Your plan keeps the features you joined with. We keep improving WhizInvoice, and if a change would ever reduce what your paid plan includes, our terms commit us to tell you at least 30 days before it takes effect, so you can cancel first if you wish.

• The launch offer gives yearly plans 50% off the first year. After that year your plan renews at the standard yearly price, which is then locked. Moving from the discounted year to the standard price is not a price rise.
• If you cancel and subscribe again later, or switch to a different plan or billing period, the price of that plan at that time applies, and it is then locked in the same way.
• Sales tax, GST or VAT is charged by Freemius, our payment partner, as the law requires. A change in that tax is not a price rise by us.

You can cancel any paid plan from your settings in two clicks, at any time, without emailing anyone or waiting on a phone line. We ask you to pick a reason in one click, only so we can improve. Any reason is fine.

Your plan stays active until the end of the period you have already paid for. Then your account moves to the Free plan, nothing is charged after you cancel, and nothing is deleted. Your invoices, quotes, customers and enquiries all stay where they are.

Every message you send reaches a person, never only a bot. You can message us from any screen inside WhizInvoice, from the help form on the sign in page even when you are locked out, or by email. You hear back from a real person, usually within one business day, and Multi brand customers get priority support.

Support happens in writing, so your question, the details you send and our answer stay together in one thread and nothing has to be explained twice. You can find every way to reach us on the contact page.

You own the enquiries, customers, quotes and invoices you put into WhizInvoice. You can download all of it whenever you like, on every plan including Free, and that stays true after you cancel a paid plan or stop using WhizInvoice.

If you ask us to delete your account, please download your data first. We delete it within 30 days of your request, and copies roll out of our backups within a further 30 days. Your data is never sold, and it is never used for advertising.

The guarantee covers what you pay in the first 30 days of your first paid plan, including an upgrade you buy in that time. It applies once per business, so a new subscription taken out after a refund is not covered. Renewals, and upgrades bought after the first 30 days, are not covered either.

Separately from the guarantee, billing mistakes are always refunded in full at any time: being charged twice, being charged after cancelling or being charged a different amount from the one shown. Nothing in our promises limits the rights your local consumer law gives you, and where the law gives you more, you get more. The full wording is in our refund policy and terms of service.