30 day money back guarantee.
Every paid WhizInvoice plan comes with a 30 day money back guarantee. If it is not right for you, cancel within 30 days of your first payment and get every cent back. No questions asked.
Last updated 25 October 2026
1. How the guarantee works
Starter, Business and Multi brand all come with the guarantee, on monthly and yearly billing, including the discounted first year on yearly plans. Every paid plan starts with a 14 day free trial: you add a card, nothing is charged until the trial ends, and if you cancel before then you pay nothing at all. If you decide within 30 days of your first payment that WhizInvoice is not for you, we refund you in full.
2. How to get your money back
In WhizInvoice, open Plan and billing, click Cancel plan, pick the reason in one click and confirm. That is all. We ask for the reason only so we can make WhizInvoice better. Any reason is fine, and it never changes the answer.
You can also email support@whizinvoice.com from the email address on your account and we will do it for you.
3. When the money arrives
We issue your refund within 2 business days. Freemius, our payment partner, returns it to the card or PayPal account you paid with. Most banks show it within 5 to 10 business days.
4. What happens to your account
Your paid plan stops and your account moves to the Free plan. Nothing is deleted. Every invoice, quote, customer and enquiry stays where it is, and you can download all of it whenever you like.
5. Which payments the guarantee covers
The guarantee covers what you pay in the first 30 days of your first paid plan, including an upgrade you buy in that time. Renewals and upgrades after the first 30 days are not covered, and the guarantee applies once per business: if you subscribe again after a refund, the new payment is not covered.
6. Cancelling after the first 30 days
You can cancel any time in two clicks from your settings. Your plan stays active until the end of the period you have already paid for, then moves to the Free plan. Nothing is charged after you cancel, and nothing is deleted.
7. Billing mistakes are always refunded
If you were charged twice, charged after cancelling, or charged a different amount from the one shown, tell us at any time and we will refund the difference in full.
8. Your rights under the law
This policy does not limit any rights you have under the consumer laws of your country. Where the law gives you more, you get more.
9. Who handles your payment
Payments are processed by Freemius, our reseller and merchant of record, which also charges and pays the sales tax, GST or VAT on your subscription. Your card details never touch our servers.
10. Questions
Message us from inside the app or from the sign in page. A real person replies.